Shipping & Delivery Policy

This Shipping & Delivery Policy applies to physical hardware products sold and delivered by Edus Vision (an associated brand of CHANDRAI Services), including interactive flat panel displays, digital green boards, cameras, and recording studio equipment.

1. Delivery Locations

We ship and deliver physical educational technology hardware to schools, coaching institutes, and colleges pan-India.

2. Shipping Rates & Timelines

Shipping charges vary based on distance, order volume, and weight. Exact freight rates are calculated during billing quotes.

• Standard Nationwide Delivery: Handled via verified freight carriers and national courier partners, typically delivered within 3 to 7 business days depending on the destination.

3. Shipment Inspection & Damage Claims

All smart boards and interactive screens undergo comprehensive quality control checks before shipping. Upon delivery:

• The customer must inspect the external packaging for damage before signing the delivery slip.
• Any internal component damage or transit cracking must be reported to our office at info@chandrai.in within 24 hours of delivery, accompanied by unboxing video proof.

4. Logistics Contact

For tracking updates or hardware installation appointments, please email our support desk at info@chandrai.in.